CHINA

One of our favorite “almost-oops” moments came from a last-minute, high-end booking where our consultant had just two days to design and confirm a rather epic journey. The guest arrived safely in China. Mission accomplished… right?

Not quite.

The moment the plane touched down, the guest decided they wanted to change the vehicle.

Now, finding a luxury car in China isn’t the tricky part. The real challenge is everything behind the scenes: Is it properly licensed for commercial use? Is it in flawless condition? Is the driver experienced, discreet and genuinely pleasant to spend several days with?

Within a short time, our consultant had multiple alternatives ready. But instead of choosing the fastest option, she chose the safest one. Every document was checked, every vehicle inspected, every driver carefully vetted. More calls, more messages, more stress – but far fewer potential problems later.

The result?

A smooth vehicle change, a delighted guest and a situation that never even came close to becoming a luxury-level complaint. No compensation required. No awkward emails. Just one very tired – but very satisfied – travel consultant.

And honestly? This happens more often than you’d think. Guests change restaurants upon arrival. Plans get adjusted at the last second. Sometimes guests even message us at random hours just to say “We saw an amazing view and had to share it.” 

Through it all, our team stays on standby 24/7 – handling everything from real emergencies to pure excitement updates.

So while we may not always have spectacular “oops” moments to confess, we do have a long list of situations that could have gone very wrong… but didn’t. Quietly solved before they ever made it anywhere near an inbox labeled “Complaint.”